Frequently Asked Questions
How do my swim fees work?
Your monthly fees are based on the number of lessons scheduled in each calendar month. You won’t be charged for any public holidays we’re closed, and if a month includes a fifth lesson (e.g., five Mondays), that additional lesson will be included in your fees.
Fees are automatically debited on the 1st of each month to ensure your child’s spot is secured and lessons continue seamlessly. If the 1st falls on a weekend or public holiday, the debit will occur on the previous business day.
Are there ways I can make extra savings on lessons?
Absolutely! Be sure to check out our Dipadees’ $’s program to see how you can save.
How much are lessons?
Baby Bubble program (3-6 months): FREE for 8 weeks!
Baby and Toddler and Learn to Swim programs (30min):
Super Dipper Stroke Development (45min):
$108 per month for one session per week.
To maximise your child's progress, you're welcome to request a second session each week - at no extra cost! Just email us at [email protected].
Missile Squads (60min):
$112 per month, with access to up to 3 sessions per week - all for the one low monthly fee.
Do I need to re-book every month?
No, we use a perpetual booking system, which means your child's spot automatically rolls over from month to month. This continues until your child can swim or you decide to stop. As long as your swim fees are up to date, your child’s place remains secure.
Can I book and then pay later?
No, you will need to make your payment at the time of booking to secure your child’s place.
Your monthly fees are based on the number of lessons scheduled in each calendar month. You won’t be charged for any public holidays we’re closed, and if a month includes a fifth lesson (e.g., five Mondays), that additional lesson will be included in your fees.
Fees are automatically debited on the 1st of each month to ensure your child’s spot is secured and lessons continue seamlessly. If the 1st falls on a weekend or public holiday, the debit will occur on the previous business day.
Are there ways I can make extra savings on lessons?
Absolutely! Be sure to check out our Dipadees’ $’s program to see how you can save.
How much are lessons?
Baby Bubble program (3-6 months): FREE for 8 weeks!
Baby and Toddler and Learn to Swim programs (30min):
- Monday to Friday lessons: $25.90 per lesson (billed monthly)
- Saturday to Sunday lessons: $26.90 per lesson (billed monthly)
Super Dipper Stroke Development (45min):
$108 per month for one session per week.
To maximise your child's progress, you're welcome to request a second session each week - at no extra cost! Just email us at [email protected].
Missile Squads (60min):
$112 per month, with access to up to 3 sessions per week - all for the one low monthly fee.
Do I need to re-book every month?
No, we use a perpetual booking system, which means your child's spot automatically rolls over from month to month. This continues until your child can swim or you decide to stop. As long as your swim fees are up to date, your child’s place remains secure.
Can I book and then pay later?
No, you will need to make your payment at the time of booking to secure your child’s place.
Are lessons held on public holidays?
No, we don’t hold lessons on public holidays.
Are lessons held on student-free days?
Yes, lessons as usual on student-free days.
Are lessons held during the school holidays?
Yes, we operate over all school holidays, other than two weeks over Christmas and four days over the Easter weekend.
How can I communicate my child’s absence to Dipadees?
To notify us of an absence, simply log into My Swim Account, select “Classes”, and mark your child absent. Be sure to do this at least one hour before your lesson to ensure you receive a make-up token. This also helps other children looking for a make-up lessons.
Can I have a replacement lesson?
Yes, as long as your fees are up to date and you have marked yourself absent at least one hour before your lesson, we will issue a complimentary make-up token. You can book your make-up lesson by simply logging into My Swim Account, select “Classes”, then “Make-ups”.
Does my make-up token have an expiry date?
Your complimentary make-up token expires within 90 days of the missed lesson.
Will I be charged for missed lessons?
Yes, as we still incur costs such as paying your teacher, heating the pool and maintaining the facility. By booking a time slot, you're committing to that spot, and we rely on that commitment to keep everything running smoothly. However, our easy online make-up token system allows you to book a replacement lesson and helps ensure your child has enough time in the water to continue progressing.
Other important information to know about missed lessons:
Are lessons held when it’s raining?
Yes, our pool is heated to 32 degrees and fully enclosed so you will be very comfortable. If a storm is near and the deck supervisor temporarily closes the pool, we will issue a make-up token for any cancelled lessons.
Can I change time or days?
We'll always do our best to accommodate changes, though availability can vary depending on the day and time you're after. To request a change, simply email our admin team on [email protected], and we'll be happy to assist.
No, we don’t hold lessons on public holidays.
Are lessons held on student-free days?
Yes, lessons as usual on student-free days.
Are lessons held during the school holidays?
Yes, we operate over all school holidays, other than two weeks over Christmas and four days over the Easter weekend.
How can I communicate my child’s absence to Dipadees?
To notify us of an absence, simply log into My Swim Account, select “Classes”, and mark your child absent. Be sure to do this at least one hour before your lesson to ensure you receive a make-up token. This also helps other children looking for a make-up lessons.
Can I have a replacement lesson?
Yes, as long as your fees are up to date and you have marked yourself absent at least one hour before your lesson, we will issue a complimentary make-up token. You can book your make-up lesson by simply logging into My Swim Account, select “Classes”, then “Make-ups”.
Does my make-up token have an expiry date?
Your complimentary make-up token expires within 90 days of the missed lesson.
Will I be charged for missed lessons?
Yes, as we still incur costs such as paying your teacher, heating the pool and maintaining the facility. By booking a time slot, you're committing to that spot, and we rely on that commitment to keep everything running smoothly. However, our easy online make-up token system allows you to book a replacement lesson and helps ensure your child has enough time in the water to continue progressing.
Other important information to know about missed lessons:
- Make-up tokens cannot be used as credits for future lessons or for lessons after you cancel.
- Make-up lessons are only provided if you are booked into lessons and fees are up to date.
Are lessons held when it’s raining?
Yes, our pool is heated to 32 degrees and fully enclosed so you will be very comfortable. If a storm is near and the deck supervisor temporarily closes the pool, we will issue a make-up token for any cancelled lessons.
Can I change time or days?
We'll always do our best to accommodate changes, though availability can vary depending on the day and time you're after. To request a change, simply email our admin team on [email protected], and we'll be happy to assist.
How do I cancel my booking?
If you need to cancel your child’s lessons, please notify us as soon as possible. We require a two-week notice for cancellations to stop payments.
How best can I make contact with Dipadees?
Pop on to our contact page and fill in the details, and we will be in touch with you.
Do you have a mobile App?
Yes! Download 'The iClassPro App' from the iOS App Store or Google Play Store. When prompted for the name of the organisation search for dipadees101.
What happens if my child doesn’t enjoy swim lessons?
While most children love their lessons at Dipadees, if your child is struggling, please let us know as soon as possible. We're committed to working with you to find a solution that helps your child enjoy their experience and make progress.
Can we swim in the pool before, during or after the lesson?
For safety reasons, children must stay dry until their teacher meets them at the pool edge and invites them in. At the end of the lesson, the teacher will bring your child back to the edge and “officially” hand them back into your care.
For our Baby and Toddler classes, we kindly ask that parents wait in the seating area or near the change tables until the class is called.
Are there times adults can lap swim?
We offer limited times for lap swimmers, water walk and other aquatic exercises. Please click here for further details.
What is your pool water quality like?
At Dipadees, we have invested in a Brauer pool filtration system that eliminates 99.9% of bacteria and viruses that can live in pool water. As a result, we have been awarded the HealthySwim certification.
Does my child need to wear goggles?
Goggles are good fun and necessary once children start to swim laps. However, in the early stages of learn to swim children should learn without goggles, just so they don’t panic when water gets in their eyes. We have quality goggles available for sale at the swim school and our friendly staff will assist with fitting.
Does my child need to wear a cap?
Yes, all children aged 3 and over need to wear a swim cap. This ensures hygiene, improves water quality, and keeps hair out of your child’s eyes and mouth, helping them focus during lessons. We sell easy-to-use caps at our reception.
Do we need sun protection?
No, Dipadees is an indoor facility, so your child will be protected from the sun, wind and rain.
If you need to cancel your child’s lessons, please notify us as soon as possible. We require a two-week notice for cancellations to stop payments.
How best can I make contact with Dipadees?
Pop on to our contact page and fill in the details, and we will be in touch with you.
Do you have a mobile App?
Yes! Download 'The iClassPro App' from the iOS App Store or Google Play Store. When prompted for the name of the organisation search for dipadees101.
What happens if my child doesn’t enjoy swim lessons?
While most children love their lessons at Dipadees, if your child is struggling, please let us know as soon as possible. We're committed to working with you to find a solution that helps your child enjoy their experience and make progress.
Can we swim in the pool before, during or after the lesson?
For safety reasons, children must stay dry until their teacher meets them at the pool edge and invites them in. At the end of the lesson, the teacher will bring your child back to the edge and “officially” hand them back into your care.
For our Baby and Toddler classes, we kindly ask that parents wait in the seating area or near the change tables until the class is called.
Are there times adults can lap swim?
We offer limited times for lap swimmers, water walk and other aquatic exercises. Please click here for further details.
What is your pool water quality like?
At Dipadees, we have invested in a Brauer pool filtration system that eliminates 99.9% of bacteria and viruses that can live in pool water. As a result, we have been awarded the HealthySwim certification.
Does my child need to wear goggles?
Goggles are good fun and necessary once children start to swim laps. However, in the early stages of learn to swim children should learn without goggles, just so they don’t panic when water gets in their eyes. We have quality goggles available for sale at the swim school and our friendly staff will assist with fitting.
Does my child need to wear a cap?
Yes, all children aged 3 and over need to wear a swim cap. This ensures hygiene, improves water quality, and keeps hair out of your child’s eyes and mouth, helping them focus during lessons. We sell easy-to-use caps at our reception.
Do we need sun protection?
No, Dipadees is an indoor facility, so your child will be protected from the sun, wind and rain.
Why is the amount debited different from the swim lesson price?
Our direct debit provider, Worldpay for Platforms (formerly known as Payrix), charges a small processing fee for each transaction. These fees are:
My debit was rejected - what happens now?
If your debit fails, you'll receive an email from us letting you know we'll try again within 7 days. We'll continue attempting the debit until it goes through successfully. Alternatively, you're welcome to log into the customer portal to fix up any overdue fees at your convenience. Please note:
- Credit card rejection: $0.33 (covered by Dipadees)
What is your photo and video consent policy?
By signing up for lessons at Dipadees, you grant us permission to use photos and videos of your child for promotional purposes, including on our website, social media, and marketing materials. We respect your privacy and will ensure that all images are used appropriately. If you do not wish for your child’s image to be used, please notify us in writing at [email protected].
Where are you located?
On Brisbane’s Northside, 983 South Pine Road Everton Hills 4053.
Visit our contact page for a map reference - our driveway is right before the Good Price Pharmacy Warehouse building on the Queens Road roundabout.
We hope you enjoy your time at Dipadees and want you to know that we genuinely care. Your child’s learn to swim experience and success truly matter to us.
Please feel free to contact us or call us on 3355 1550 if you have any further queries.
Our direct debit provider, Worldpay for Platforms (formerly known as Payrix), charges a small processing fee for each transaction. These fees are:
- Bank account debits: $0.88 per transaction
- Credit card debits: $0.33 per transaction plus 1.87% of the total amount
My debit was rejected - what happens now?
If your debit fails, you'll receive an email from us letting you know we'll try again within 7 days. We'll continue attempting the debit until it goes through successfully. Alternatively, you're welcome to log into the customer portal to fix up any overdue fees at your convenience. Please note:
- A $5 admin fee may apply if a third attempt is needed.
- If fees fall more than two weeks behind, your booking may be cancelled.
- Worldpay fees for failed transactions:
- Credit card rejection: $0.33 (covered by Dipadees)
What is your photo and video consent policy?
By signing up for lessons at Dipadees, you grant us permission to use photos and videos of your child for promotional purposes, including on our website, social media, and marketing materials. We respect your privacy and will ensure that all images are used appropriately. If you do not wish for your child’s image to be used, please notify us in writing at [email protected].
Where are you located?
On Brisbane’s Northside, 983 South Pine Road Everton Hills 4053.
Visit our contact page for a map reference - our driveway is right before the Good Price Pharmacy Warehouse building on the Queens Road roundabout.
We hope you enjoy your time at Dipadees and want you to know that we genuinely care. Your child’s learn to swim experience and success truly matter to us.
Please feel free to contact us or call us on 3355 1550 if you have any further queries.
